Application Support Engineer
Denver, Colorado

As a leading mining industry provider of production monitoring solutions for large mobile mining equipment, we are seeking a motivated and skilled Application Support Engineer to join our Operations team based in Denver Colorado.

Our data centric products are built on the Microsoft .NET framework, utilizing Microsoft SQL server and open industrial communications protocols to transfer and share live and historical data, internally and with third party systems.

Using a combination of raw signals from machine interfaces and on board telemetry, MineWare creates a level of machine awareness that allows for pin point accuracy, understanding and operational excellence.

Responsibilities:

  *   Providing levels II/III support for MineWare products

  *   Remote setup and commissioning of MineWare's products

  *   Working directly with project team to assist with the deployment of new systems in North America

  *   Remote hardware troubleshooting

  *   Coordinate resolutions with field staff

  *   Managing support tickets and ensuring accurate and timely information recorded in internal systems

  *   Performing QA and providing feedback on support and delivery process

  *   Learning and understanding technical architecture and components of MineWare products

Education/Experience:

  *   BS Degree in Computer Science, or other related engineering field

  *   1-2 years experience in an Application Support, Production Support, Tier II

  *   Excellent diagnostic, troubleshooting, and problem solving skills

The successful candidate will be a strong communicator with proven client liasion skills. You will have extensive skills in:

  *   Windows XP, Windows 8, Windows 10 and Windows Server 2008+ technologies

  *   Application deployment, setup, and maintenance

  *   Remote support delivery tools and ticketing systems

  *   Networking, firewalls, NAT and routing rules

  *   Microsoft SQL Server and Transact-SQL

  *   Configuration management

  *   Microsoft IIS and SSRS

Spanish language skills would be an advantage. This role may involve occasional after hours and on-call actvities. Do you have a passion for technology, hardware diagnosis, and troubleshooting, basic project management experience, and enjoy taking ownership of ensuring world class solution delivery?

 

Your personal attributes:

*   Take initiative

  *   Self-motivation

  *   Attention to detail and taking ownership of tasks to completion

  *   Strong time management skills with ability to balance work priorities

  *   Calm disciplined approach to conflict situations

Job benefits:

  *   Full time work frm Home

  *   Laptop, office IT equipment, phone, credit card

   *   Health insurance

  *   20 days paid vacation

  *   All Federal holidays

  *   IRA savings plan with capped matched contributions

  *   Supportive team and mentoring from experienced team members

  *   A global company with career growth opportunities for those who seek it

 

Must live in greater Denver Colorado region.  If you want to be part of a close, supportive team, apply today by sending your resume to hr@mineware.com

 

 

 

Join our global team in delivering new system installations and providing ongoing remote and field support to our clients. 

Join our global team in delivering new system installations and providing ongoing remote and field support to our clients. 

 

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